Privacy Policy

This Privacy Policy describes how Dhvija Fashion (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dhvijafashion.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, security questions, and other information used for account security purposes.

  • Shopping information, including the items you view, put in your cart, saved into your account, loyalty points, reviews, referrals, or gift cards, or purchases.

  • Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, and cookies.

Any information we obtain from third parties will be treated following this Privacy Policy.
Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process your payments, fulfill your orders, manage your account, arrange for shipping, and facilitate returns and exchanges.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including to send you marketing communications and display advertisements.

  • Security and Fraud Prevention: We use your personal information to detect and prevent fraud, illegal, or malicious activity.

  • Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate interests, or as otherwise permitted by law. These include:

  • Vendors or service providers who perform services on our behalf (e.g., payment processing, data analytics, customer support, shipping).

  • Business and marketing partners.

  • When you consent or direct us to share information.

  • Affiliates within our corporate group.

  • In connection with business transactions or to comply with legal obligations.

Third Party Websites and Links

Our Site may contain links to third-party websites or platforms. If you follow links to such sites, you should review their privacy and security policies. We are not responsible for the content, privacy, or security of such websites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age. If you believe your child has provided information to us, please contact us to request deletion.

Security and Retention of Your Information

While we use appropriate measures to protect your personal information, no system is 100% secure. We retain your personal information only as long as necessary to fulfill our obligations, comply with the law, and maintain legitimate business purposes.

Your Rights

Depending on where you live, you may have rights such as:

  • Access, correction, or deletion of your data.

  • Restricting or objecting to processing.

  • Data portability.

  • Withdrawal of consent.

You may contact us to exercise these rights, and we will respond in accordance with applicable law.

Complaints

If you have any complaints about how we handle your data, please contact us. If you are unsatisfied with our response, you may contact your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your home country. We ensure such transfers comply with applicable data protection laws.