Return, Exchange & Refund Policy
At Dhvija Fashion, we value our customers and strive to build a lasting relationship by offering a No-Questions-Asked 3-Day Return & Refund Policy for most products.
We offer a 3-day direct return policy from the date of delivery. If you are not satisfied with your purchase, you can initiate a return request within 3 days via our contact number.
Please Note:
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Returns will not be accepted beyond the 3-day window for any reason.
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Refunds are applicable only for returned items.
Important Announcement
Buy 2, Get 1 Free Sale:
Returns are not allowed for items purchased during this offer.
However, we offer exchanges for sale items under this promotion.
How to Place a Return Request
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Return requests must be placed within 3 days of delivery. After this period, returns will not be accepted.
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Contact us via WhatsApp or call our care number at +91 90813 08823 (Monday–Saturday, 10:00 AM – 6:00 PM).
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Record an unboxing video while returning the package to ensure a smooth verification process.
Exchange Policy
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Exchanges are available only for “Buy 2 Get 1 Free” sale items.
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If you receive a damaged or defective product, you can exchange it for the same item within 3 days of delivery.
Refund Policy
We process refunds only after the returned product reaches our warehouse and passes the quality check.
Prepaid Orders
Refunds will be credited to your original payment method within 3–4 business days after the product passes our quality check.
Cash on Delivery (COD) Orders
You will receive a refund link via Email, SMS, or WhatsApp from +91 90813 08823 within 4–5 business days after the quality check.
To claim your refund:
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Click on the refund link you receive.
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Verify your identity using an OTP.
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Enter your bank account details or UPI ID.
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Submit the details to process the refund.
Refunds will be credited within 24 hours after submission of your details.
Thank you for shopping with Dhvija Fashion.
We’re committed to ensuring your satisfaction with every purchase.